FAQs

Last Updated: October 30, 2026

Welcome to Mladorn.

Below are answers to frequently asked questions about our products, ordering process, shipping, returns, exchanges, refunds, payments, and customer support.

If you need additional assistance, please contact us at service@mladorn.com.

Orders

How do I know if my order was placed successfully?

After placing an order, you will receive an order confirmation email at the email address provided during checkout.

The confirmation email includes your order information.

If you do not receive the email, please check your spam or junk folder. You may also contact service@mladorn.com for assistance.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at service@mladorn.com.

Include your order number and the details of your request.

We will review the order status and assist with changes or cancellations when possible.

Once an order has entered the shipping process, changes or cancellations may no longer be available.

If your order has already shipped, you may request an eligible return or exchange after delivery.

Can I change my shipping address?

If you notice an error in your shipping address, please contact us promptly.

Provide your order number and the correct shipping information.

We will attempt to update the address before shipment. Address changes cannot be guaranteed once an order has been dispatched.

Can I place an order without creating an account?

Customers can complete purchases through the checkout options available on our website.

Please provide accurate contact, delivery, and payment information so that your order can be processed correctly.

Shipping and Delivery

Where does Mladorn ship?

Mladorn currently offers shipping to the 48 contiguous United States and Washington, D.C.

We do not currently offer shipping to:

  • Alaska

  • Hawaii

  • Puerto Rico

  • Other U.S. territories

  • APO/FPO military addresses

  • P.O. Boxes

  • International destinations

Shipping availability is determined by the delivery address provided during checkout.

How much does shipping cost?

Mladorn offers free standard shipping on all eligible orders.

  • Standard Shipping: Free

  • Minimum Order Amount: None

  • Shipping Fee: $0.00

There is no minimum purchase amount required to qualify for free standard shipping within our delivery area.

What is your daily order cutoff time?

Our daily order cutoff time is 5:00 PM Pacific Time (PT).

Orders placed after this time will begin processing on the next business day.

Orders placed on weekends or applicable holidays will also begin processing on the next business day.

How long does order processing take?

Orders are processed within 1–2 business days.

Processing takes place Monday through Friday, excluding applicable holidays.

Order processing includes preparing the order for shipment and transferring it to the shipping provider.

How long does shipping take?

Our estimated standard shipping transit time is 3–5 business days.

Including order processing, the estimated total delivery time is:

4–7 business days

This estimate consists of:

  • Order Processing: 1–2 business days

  • Shipping Transit: 3–5 business days

  • Estimated Total Delivery: 4–7 business days

Business days are Monday through Friday, excluding applicable holidays.

Delivery estimates may be affected by severe weather, carrier disruptions, or other circumstances beyond our reasonable control.

Will I receive tracking information?

Yes. Once tracking information becomes available, it will be sent to the email address provided during checkout.

Tracking information may take some time to become active after the package has been transferred to the shipping provider.

What should I do if my package is delayed?

If your package has not arrived within the expected delivery period, please contact service@mladorn.com.

Include your order number so our customer service team can review the available shipment information and assist you.

What if my package is marked as delivered but I cannot find it?

If the carrier indicates that your package has been delivered, please check:

  • The area around your delivery address

  • Your mailbox or mailroom

  • Parcel lockers

  • Building reception or front desk

  • Other household members

  • Nearby secure delivery locations

If the package remains missing, please contact service@mladorn.com with your order number.

We will review the available delivery information and assist with the next steps.

Returns and Exchanges

Does Mladorn accept returns?

Yes.

We accept eligible returns for both defective and non-defective products within 30 calendar days of delivery.

Customers may request a return if an item is defective, damaged, incorrect, or does not meet their expectations, subject to the conditions in our Return and Refund Policy.

What condition must returned products be in?

Mladorn accepts eligible products in the following conditions:

  • New and unused

  • Opened

  • Slightly used

Items may have been opened or show minor signs of use.

Products should not have excessive wear, unauthorized alterations, or substantial damage caused after delivery.

Please include the relevant product components, accessories, and available original packaging when returning an item.

Can I return earrings?

Yes.

Earrings may be returned within the 30-day return period when they meet our return eligibility requirements.

We accept eligible earrings that are new, opened, or slightly used.

Items with excessive wear, unauthorized alterations, or substantial damage caused after delivery may not qualify for a standard return.

If you receive damaged, defective, or incorrect earrings, please contact us for assistance.

How do I request a return?

To request a return, please email:

service@mladorn.com

Include the following information:

  • Your full name

  • Order number

  • Product you wish to return

  • Reason for the return

  • Relevant photographs if the product is damaged, defective, or incorrect

Please contact us within 30 calendar days of delivery.

Our customer service team will review your request and provide the appropriate return instructions.

How do I send a return?

Eligible products can be returned by mail.

A prepaid return shipping label is included in the original package.

To return an item:

  1. Contact service@mladorn.com to initiate your return.

  2. Provide your order number and return details.

  3. Follow the return instructions provided by our customer service team.

  4. Pack the product securely with its relevant components and accessories.

  5. Use the prepaid return label included in your original package.

  6. Mail the package to the designated return location.

If your prepaid return label is missing or unusable, please contact us before shipping the package.

Please do not send items directly to our business address unless specifically instructed to do so.

Who pays for return shipping?

Mladorn covers return shipping costs for eligible returns.

This applies to qualifying defective and non-defective products.

Customers do not need to purchase a separate return shipping label for eligible returns when using the prepaid label provided.

Do you charge a restocking fee?

No.

Mladorn does not charge a restocking fee for eligible returns.

Do you offer exchanges?

Yes.

Mladorn supports direct exchanges for eligible products within 30 calendar days of delivery.

If you would like a different available color, style, or product, please contact service@mladorn.com.

Our customer support team will review your exchange request and provide the appropriate instructions.

You do not need to place a separate order to request a direct exchange.

Exchanges are subject to product availability and the eligibility conditions described in our Return and Refund Policy.

Who pays for exchange shipping?

Mladorn covers shipping costs associated with eligible exchanges.

Our customer service team will provide instructions for returning the original item and arranging the replacement.

What if I receive a damaged, defective, or incorrect product?

If your order arrives damaged, defective, or contains an incorrect item, please contact us at service@mladorn.com.

Include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the packaging, where relevant

Our support team will review the issue and assist with an appropriate return, exchange, replacement, or refund.

Eligible return or exchange shipping costs are covered by Mladorn.

Refunds

How will I receive my refund?

Approved refunds are issued to the original payment method used when placing the order.

We will notify you once the return has been reviewed and the refund has been approved.

How long does a refund take?

After your returned item has been received, inspected, and approved, the refund is expected to reach your original payment method within 10 calendar days.

If you have not received your approved refund within this period, please contact service@mladorn.com with your order number.

Are there any refund processing or restocking fees?

Mladorn does not charge restocking fees for eligible returns.

Return shipping is covered by Mladorn when customers follow the applicable return procedures.

Can I receive a refund for a non-defective product?

Yes.

Eligible non-defective products may be returned within 30 calendar days of delivery.

This includes qualifying returns resulting from a change of mind or personal preference.

The returned item must meet the conditions outlined in our Return and Refund Policy.

Products and Jewelry Care

What types of products does Mladorn sell?

Mladorn offers fashion jewelry and related accessories, including necklaces and earrings.

Our product pages provide information about available styles, colors, materials, dimensions, and other relevant specifications.

Please review the individual product listing before placing an order.

Will my jewelry look exactly like the product photographs?

We make reasonable efforts to display product appearance and colors accurately.

However, minor visual differences may occur because of:

  • Lighting conditions

  • Photography

  • Screen brightness

  • Device display settings

Please review the product images, description, and specifications before purchasing.

If you have questions about a particular item, contact us for assistance.

How can I check the size or material of a product?

Please refer to the product description and specifications on the relevant product page.

Product information may include dimensions, materials, colors, and available options.

If you need clarification before ordering, email service@mladorn.com.

How should I care for my jewelry?

Care requirements depend on the materials and construction of each item.

General jewelry care recommendations include:

  • Keep jewelry away from prolonged water exposure.

  • Avoid direct contact with perfumes and harsh chemicals.

  • Remove jewelry before swimming or showering.

  • Store items in a clean, dry place.

  • Wipe jewelry gently using a suitable soft cloth.

Follow any additional care instructions included with the product.

Payments and Pricing

What currency does Mladorn use?

Product prices are displayed in U.S. dollars (USD) unless otherwise indicated.

The final order amount is shown during checkout.

What payment methods do you accept?

Accepted payment methods are displayed during checkout.

Customers can select from the available payment options before completing their purchase.

Payments are processed through authorized payment service providers.

Is my payment information secure?

Our online store uses secure checkout services provided through Shopify and supported payment processors.

Payment information is handled through the relevant payment provider's security systems.

For additional information, please review our Privacy Policy.

Are taxes included in product prices?

Applicable sales taxes, if any, are calculated and displayed during checkout according to the delivery address and relevant tax requirements.

Customers can review the final order total before completing payment.

Why did a product price change?

Product prices may change as inventory, promotions, or other business conditions change.

The applicable price is displayed during checkout.

If a pricing error affects an order, we will contact the customer when appropriate and explain the available options.

Promotions and Discounts

Can I use multiple discount codes?

Discount code eligibility and combination rules depend on the terms of the applicable promotion.

Available discounts and their effects on the order total are displayed during checkout.

Privacy and Customer Information

How does Mladorn use my personal information?

We collect and use relevant personal information to operate our online store and provide customer services.

This may include:

  • Processing purchases

  • Arranging shipping and delivery

  • Providing order updates

  • Handling returns and exchanges

  • Processing refunds

  • Responding to customer inquiries

  • Maintaining website security

  • Meeting applicable legal requirements

For detailed information, please review our Privacy Policy:

https://mladorn.com/policies/privacy-policy

How can I request access to or deletion of my personal information?

Depending on applicable law, you may have certain rights relating to your personal information.

To submit a privacy-related request, contact service@mladorn.com.

We may need to verify your identity before processing certain requests.

Customer Support

How can I contact Mladorn?

For questions about products, orders, shipping, returns, exchanges, refunds, or other customer service matters, please contact us.

Brand: Mladorn

Operating Company: LEAH FLAHERTY FE INC

Email: service@mladorn.com

Phone: +1 228-797-5656

Business Address:

LEAH FLAHERTY FE INC
208 PERRY ST
PITTSBURGH, PA 15239
United States

Customer Service Hours:

Monday–Friday
9:00 AM–5:00 PM Eastern Time (ET)

For inquiries about an existing order, please include your order number and a brief description of your request.

Our support team will review your inquiry and provide assistance.

Where can I find your store policies?

You can review our policies using the following links:

Shipping Policy:
https://mladorn.com/policies/shipping-policy

Return and Refund Policy:
https://mladorn.com/policies/refund-policy

Privacy Policy:
https://mladorn.com/policies/privacy-policy

Terms of Service:
https://mladorn.com/policies/terms-of-service

These pages provide additional information about our store operations, purchase conditions, shipping arrangements, returns, refunds, and privacy practices.